Get help with
FigLeaf

Need help using FigLeaf? Got privacy questions? We’re here for you.

FAQ

According to the Zero-Knowledge architecture, the system doesn't know any information about the user except user email, so we know nothing about the password and if the user needs to reset a password user needs to go through the password recovery flow where the user has to use it's own (Security Key)Recovery Key, there is no other way to reset the password.

Starting from system version 5.2.0, there were significant changes in the Zero-Knowledge architecture. This update has made the Zero-Knowledge more accessible and user-friendly by allowing users to log in without the need to manually enter the Security Key and also the ability to recover lost account passwords with the “Recovery Key” and email confirmation. The users from the lower versions have to go through the migration process to be able to use a new version of the application.

How to go through the migration process for users that created accounts with a version lower than 5.2.0?
  1. Save the user Security Key.
  2. Update the application to the latest build.
  3. Open the application.
  4. Login with user email and user password.
  5. The system will ask the user to enter Security Key.
  6. Enter the user Security Key and Submit it.
  7. The system will ask the user to change the user password.
  8. Enter a new user password and confirm it.
  9. Save the new password.
  10. The user is migrated to the new version.
  11. Save user Recovery Key.
How to go through the reset password flow for users that created accounts with a version upper than 5.2.0?
  1. Save the user Recovery Key.
  2. Start password reset flow.
  3. Enter user email.
  4. Enter Recovery Key.
  5. Press Reset password.
  6. Verify password change by providing the verification code from the user's email.
  7. Enter a new user password and confirm it.
  8. Save the new password.
  9. The user password is reset.
  10. Save new user Recovery Key.

If the user account was created with a version upper than 5.2.0 there is no possibility to use an application version lower than 5.2.0 with the same user, please update the application version to the latest one.

How can we help?

Tell us what you need using the form below, or feel free to write us directly at support@figleaf.com
Attachment (0/2): Max 6mb total
Choose file
Accepted file types: jpg, jpeg, png, zip
Your platform is unsupported yet

Heads up — Your platform is not supported

We’re working hard to make FigLeaf available everywhere, but right now the beta app is compatible with Windows only.

Your windows version is unsupported

Hmm... FigLeaf isn’t compatible with your version of Windows

Sorry about this, but you need to upgrade to Windows 10.1803 or later to get
the most out of FigLeaf.

Thanks for downloading FigLeaf

Open the installer Double-click the file you just downloaded (look for FigLeaf.Installer.exe in your Downloads folder).

Follow the instructions It won’t take long to install. Just sit back and let FigLeaf do its thing.

Launch the app The FigLeaf app should open once you’re done installing. You can double-click the FigLeaf icon on your Desktop to launch FigLeaf anytime.