Get help with
FigLeaf

Need help using FigLeaf? Got privacy questions? We’re here for you.

FAQ

Can I use FigLeaf on all my devices?

FigLeaf currently works on Windows. We’re adding more devices soon.

Does FigLeaf work on all websites?

We’ve designed FigLeaf to work on most websites. But in the rare case that you come across a site where FigLeaf doesn’t auto-fill your details or save your credentials, please let our Customer Support team know.
Please note that FigLeaf doesn’t offer to generate masked emails on email service provider websites, like Gmail and Yahoo. Since you’re going there to create an email address, we don’t want to get in the way.

Is there a cost to use FigLeaf?

We’re currently in beta and focused on delivering the best possible product thanks to feedback from our users. During our beta phase, our product is free to enjoy. We expect to announce pricing in the near future.

Does FigLeaf have access to my private data?

No. We need your email address to make FigLeaf work across all your devices, but that’s about it. Everything you choose to share with FigLeaf is fully encrypted. And to decrypt your data, FigLeaf needs your password.

What is breached account?

Breached account is an account with publicly available credentials which were found by FigLeaf.

What does Password Conflict mean?

This means that FigLeaf detected 2 different passwords for an account. Just pick the correct one and you’ll be good to go.

Does Private Connection have any limitations?

Right now, Microsoft Edge does not support the technology that FigLeaf Private Connection requires. But everything works great in Chrome and Mozilla.

How can we help?

Tell us what you need using the form below, or feel free to write us directly at support@figleaf.com
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Your platform is unsupported yet

Heads up — Your platform is not supported

We’re working hard to make FigLeaf available everywhere, but right now the beta app is compatible with Windows only.

Your windows version is unsupported

Hmm... FigLeaf isn’t compatible with your version of Windows

Sorry about this, but you need to upgrade to Windows 10.1803 or later to get
the most out of FigLeaf.

Thanks for downloading FigLeaf

Open the installer Double-click the file you just downloaded (look for FigLeaf.Installer.exe in your Downloads folder).

Follow the instructions It won’t take long to install. Just sit back and let FigLeaf do its thing.

Launch the app The FigLeaf app should open once you’re done installing. You can double-click the FigLeaf icon on your Desktop to launch FigLeaf anytime.

Refund request

Fill out this short form, so we can process your request.

We received your refund request

You’ll hear from us within 24 hours. If you’ve submitted a request by mistake, please contact support at support@figleaf.com